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Free PDF ServiceNow - Newest CTA - Key ServiceNow Certified Technical Architect (CTA) Concepts

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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.
Topic 2	Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.
Topic 3	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.
Topic 4	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
Topic 5	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
Topic 6	CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.
Topic 7	Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q36-Q41):

NEW QUESTION # 36
What should be included in the go-live planning to handle and manage potential risks?

A. A back-out plan and mitigation plan for unforeseen circumstances.
B. A detailed communication plan for all stakeholders.
C. A schedule for user training and support sessions.
D. A list of key performance metrics to track the performance.

Answer: A

Explanation:
To effectively manage risks during a go-live, it's essential to have a back-out plan and mitigation plan for unforeseen circumstances. This includes:
Back-out Plan: A detailed procedure for reverting to the previous system or version if the go-live encounters critical issues.
Mitigation Plans: Prepared responses for anticipated risks (e.g., data migration errors, performance issues, user resistance). These plans outline steps to address these risks if they occur.
Risk Assessment: A thorough risk assessment should be conducted before the go-live to identify potential risks and their likelihood.
Why not the other options?
A: A list of key performance metrics to track the performance: While performance monitoring is important, it's not the primary element for managing risks.
C: A detailed communication plan for all stakeholders: Communication is crucial, but it's a separate component of the go-live plan.
D: A schedule for user training and support sessions: User training and support are important but not directly related to risk management.

NEW QUESTION # 37
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Create a service-centric Configuration Management Database (CMDB)
B. Automate routine IT infrastructure updates
C. Oversee software licensing for various platforms
D. Establish links between IT infrastructure components and application services
E. Enhance cybersecurity measures across systems

Answer: A,D

Explanation:
Service Mapping in ServiceNow has two primary capabilities:
A: Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services.
E: Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services.
Why not the other options?
B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function.
C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping.
D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.

NEW QUESTION # 38
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. How work gets done on the platform
B. Recurring schedules for governance meetings
C. Who is involved in decision-making
D. How decisions are made
E. What decisions need to be made

Answer: C,D,E

Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

NEW QUESTION # 39
What is the primary purpose of security threat modeling?

A. To manage the encryption key management process.
B. To backup, restore and recover critical customer data.
C. To configure trusted IP address ranges in the system.
D. To identify potential threats and develop mitigations.

Answer: D

Explanation:
The primary purpose of security threat modeling is to identify potential threats and develop mitigations. It involves:
Analyzing the System: Understanding the architecture, components, and data flows of the system.
Identifying Threats: Identifying potential security threats and vulnerabilities.
Assessing Risk: Evaluating the likelihood and impact of each threat.
Developing Mitigations: Designing and implementing security controls to reduce or eliminate the identified risks.
Why not the other options?
B: To manage the encryption key management process: This is a specific security activity, not the primary purpose of threat modeling.
C: To backup, restore and recover critical customer data: This is related to data protection and disaster recovery, not threat modeling.
D: To configure trusted IP address ranges in the system: This is a specific security control, not the overarching goal of threat modeling.

NEW QUESTION # 40
What components constitute the application layer security within ServiceNow?
Choose 3 answers

A. Multi-Factor Authentication (MFA)
B. Platform Encryption (PE)
C. Full Disk Encryption (FDE)
D. Access Control Lists (ACLs)
E. IP address access control

Answer: A,D,E

Explanation:
Application layer security in ServiceNow focuses on protecting data and functionality within the ServiceNow application itself. The following components contribute to this:
A: Multi-Factor Authentication (MFA): MFA adds an extra layer of security by requiring users to provide multiple forms of authentication (e.g., password, security token, biometric verification) to access the application.
C: Access Control Lists (ACLs): ACLs define which users or roles have permission to access, modify, or delete specific data and functionality within the application.
E; IP address access control: While technically a network layer control, IP address access control is often implemented and managed within the ServiceNow application. It restricts access to the instance based on IP address ranges.
Why not the other options?
B: Platform Encryption (PE): This is a broader encryption solution that protects data at rest across the platform, not specifically at the application layer.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive of the server where the ServiceNow instance is hosted, providing protection at the infrastructure level, not the application layer.

NEW QUESTION # 41
......

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