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Certinia PSA-Sysadmin Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section covers Security, how to manage User Access by Assigning & Managing, Permission Controls, User Access by Assigning Permission Controls, Workspaces, how to assign Workspaces to New Users, and how to maintain workspaces to Reflect Personas within the organization.
Topic 2	Configuration Management: In this section, the topics covered include General Configuration & UX customization, Customize Page Layouts, configuring Task Time Entry Mode, and creating Report and Dashboard Folders.
Topic 3	PSA Custom Settings, Configuration Groups, and Metadata: This section covers Lightning Components & Visualforce Pages, how to manage Lightning Pages, use Field Sets to Customize Lightning and or Visualforce Pages, PSA Configuration Groups, Manage Configuration Groups, PSA Custom Settings, Review & Maintain Existing Custom Settings, and creating importing Regions-Practices-Groups.
Topic 4	Automated Jobs & Scheduled Maintenance: In this section, the focus is on how to schedule Jobs
Topic 5	Schedule Review Delete Scheduled Jobs According to Business Needs; Perform Routine Cleanup, Configuration in 'Actuals Configuration Group' and Set Mode for Calculation, and App Log Maintenance.

Certinia PSA System Administrator 2023 Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which of the following are currently available PSA workspaces?

A. Project Management Workspace, Resource Management Workspace. Services Delivery Workspace
B. Project Management Workspace, Task Planning Workspace. Services Delivery Workspace
C. Project Management Workspace Milestone Forecast Workspace Resource Management Workspace

Answer: A

Explanation:
Certinia PSA providesthree primary Workspaces, designed for different user roles:
* Project Management Workspace:
* Provides tools forproject tracking, task management, and milestone tracking.
* Ideal forProject Managers.
* Resource Management Workspace:
* Helps manageresource allocations, availability, and staffing.
* Used byResource Managersto ensure project assignments align with capacity.
* Services Delivery Workspace:
* Focuses onproject execution, financial tracking, and billing integration.
* Used byService Delivery teamsto monitor project performance.
These Workspaces help usersaccess critical project data quicklyand improve efficiency in managing operations.
* PSA Sys Admin Essentials Student Guide
References:

NEW QUESTION # 45
Your company has both full time and part time resources. From a Human Resources perspective, part time resources can work any number of hours per week. From a Resource Planning perspective, management has agreed that part time workers can be estimated at 20 hours per week.
Based on this information, how many work calendars should be created?

A. One full time work calendar, and one work calendar for each unique part time contract
B. One full time work calendar, one part time work calendar, and one generic flexible work calendar
C. One full time work calendar, and one part time work calendar

Answer: C

Explanation:
Step-by-Step Comprehensive Detailed Explanation
* Understanding Work Calendars in Certinia PSA
* Work calendars define the default number of hours per day and week that a resource is expected to work.
* They are crucial forresource scheduling, utilization calculations, and capacity planning.
* Every activePSA Resource must have an associated work calendarto allow project assignments.
* Scenario Analysis
* Your company hasboth full-time and part-time resources.
* Full-time resources have astandard workweek(e.g., 40 hours per week).
* Part-time resources havevariable work hoursbut are estimated at20 hours per week for planning purposes.
* This means you needat least one calendar for full-time and one for part-time workers.
* Why Option B is Correct
* Creating asingle full-time work calendar(e.g., 40 hours per week) covers all full-time employees.
* Creatingone part-time work calendar(e.g., 20 hours per week) provides a consistent framework for part-time resource planning.
* This approach ensuresstandardized reporting, scheduling, and forecastingwithout unnecessary complexity.
* Why the Other Options Are Incorrect
* A. One full-time work calendar, and one work calendar for each unique part-time contract
* This would requiremultiple work calendars for different part-time contracts, making resource scheduling overly complex.
* Since management has agreed on an estimated20 hours per weekfor all part-time workers, a single part-time work calendar suffices.
* C. One full-time work calendar, one part-time work calendar, and one generic flexible work calendar
* Aflexible work calendaris not necessary if all part-time workers are estimated at 20 hours per week.
* Work calendars should align withclear scheduling rules, not individual flexibility.
* Implementation in PSA
* Navigate toPSA - Admin App# ClickWork Calendarstab.
* Create the following calendars:
* Full-Time Work Calendar: Set working hours to 40 per week.
* Part-Time Work Calendar: Set working hours to 20 per week.
* Assign the correct work calendar to each resource during onboarding.
References and Verified Certinia PSA Documentation
* PSA Work Calendars Overview.
* Setting Up Work Calendars.

NEW QUESTION # 46
On the Resource Request Lightning page, your team is requesting changes to the Filter panel on the right side of the page, and would like to know what configurations are possible.
Which two of the following configurations are available for the Filter panel? (Choose two.)

A. Add or Remove the Skills filters
B. Add or Remove the Start and End Date fields
C. Add or Remove Region. Practice, and Group filters

Answer: B,C

NEW QUESTION # 47
A Project Manager wants to generate a report on the Project's Margin, Revenue, and Costs for a specific period, and to be able to reuse it.
How do you set up this requirement in the Org?

A. Create a report on the "Backlog Detail" object > add the Billings. Margin, and Total Costs > Group by Project > filter by Time Period
B. Create a report on the "Project" object > add the Billings. Margin, and Total Costs > Group by Project Name > filter by Current Time Period
C. Create a report on the "Project Actuals" object > add the Billings. Margin and Total Costs > Group by Project > filter by Time Period

Answer: C

Explanation:
To generate a report on aProject's Margin, Revenue, and Costs for a specific period, the best approach is:
* Use the "Project Actuals" object, as it contains real-time financial data for projects.
* Include the fields:Billings, Margin, and Total Costs.
* Group by Projectto summarize data per project.
* Filter by Time Periodto ensure reports show data for a specific timeframe.
* Option A (Using the "Project" object)is incorrect because it lacks direct financial calculations.
* Option C (Using "Backlog Detail")is incorrect because backlog relates to future revenue rather than actuals.
Thus, the correct answer isB.
References:
* PSA Sys Admin Essentials Student Guide Fall 20

NEW QUESTION # 48
Your company has both full time and part time resources. From a Human Resources perspective, part time resources can work any number of hours per week. From a Resource Planning perspective, management has agreed that part time workers can be estimated at 20 hours per week.
Based on this information, how many work calendars should be created?

A. One full time work calendar, one part time work calendar, and one generic flexible work calendar
B. One full time work calendar, and one part time work calendar
C. One full time work calendar, and one work calendar for each unique part time contract

Answer: A

NEW QUESTION # 49
......

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